Delivery and return terms

Digital product policies

Digital product; Any product that can be sent electronically via SMS, email, file download or other electronic/digital methods.

Digital products include, but are not limited to:

-Activation keys for software such as computer programs, games or operating systems.

Electronic books, PDFs or other documents.

On our website, the term “License” is used synonymously with “Key” “Serial” “Code” “Activation code” “Product key”, along with other terms that describe unique codes used to activate software programs.

Delivery of digital products

Digital products are automatically sent to the email you send us when completing the checkout process.

When purchasing any product on Yazılımyol, you will receive two emails: A confirmation email and a second email containing the purchased key and installation instructions.

If you specified an incorrect email, we will try to contact you via email, phone or WhatsApp to complete the delivery.

Some digital products like Corel or some low-demand antivirus keys may take up to 72 hours to be delivered.

If you don’t receive the email in less than an hour, check your SPAM folder

Changes and refund policy

Product changes

If you purchased the wrong product by mistake, you can replace it with any equivalent key from our store as long as it remains within the same price range.

If you request a change, you should not use the license key as it will be sold to another customer. If the Product has a user, you must use the login/password formatting information.

Product replacement

If the purchased key does not work on the first try, please contact our support team. You can find support contact information on the website and in the email containing the license code.

If the key does not work after following our instructions and recommendations, we will replace the code with a new one. Alternatively, if you have system compatibility issues, you can replace the product with another product that better suits your needs.

Refund policy

You can request a refund as long as the license is still unused and up to 3 days from the date of purchase.

In the event of a problematic license, we will issue a refund if the customer does not accept our assistance.

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