Product changes

If you purchased the wrong product by mistake, you can replace it with any equivalent key from our store as long as it remains within the same price range.

If you request a change, you should not use the license key as it will be sold to another customer. If the Product has a user, you must use the login/password formatting information.

Product replacement

If the purchased key does not work on the first try, please contact our support team. You can find support contact information on the website and in the email containing the license code.

If the key does not work after following our instructions and recommendations, we will replace the code with a new one. Alternatively, if you have system compatibility issues, you can replace the product with another product that better suits your needs.

Refund policy

You can request a refund as long as the license is still unused and up to 3 days from the date of purchase.

In the event of a problematic license, we will issue a refund if the customer does not accept our assistance.